Application Support Specialist

Join us as an Application Support Specialist and become a key player in empowering global aviation operations by delivering expert support, ensuring seamless software performance, and driving customer success in a dynamic, international environment. Apply today to be part of our global team of professionals!

Fakten

Unternehmen

Swiss AviationSoftware Ltd.

 
Standort

Miami (FL)

Berufsfeld
IT
Einstiegslevel
Direct entry

Arbeitszeit
Full time

Weitere Informationen auf lufthansagroup.careers

Jetzt bewerben (Onlinebewerbung)

Aufgaben

Your main tasks include, among others:

  • Offering first-level/second-level support to our customers
  • Answering cases submitted to Swiss-AS via the AMOS online support tool
  • Communicating with customers directly via e-mail or phone
  • Interacting with other departments to resolve and clarify the customer case and determine the cause of the problem
  • Selecting and explaining the best solution to solve the case
  • Ensure follow-up on customer cases

 

* Participate in other duties as assigned by the manager