IT Service Support Specialist (m/f/d)

In this role, you will be at the forefront of ensuring that our colleagues across the company have the tools, systems, and assistance they need to perform at their best. By providing hands-on technical support, proactively solving issues, and contributing to continuous improvements, you will play a key part in shaping a seamless digital workplace experience.

Fakten

Unternehmen

SunExpress

 
Standort

Frankfurt / Main

Berufsfeld
IT
Einstiegslevel
Direct entry

Arbeitszeit
Full time

Weitere Informationen auf lufthansagroup.careers

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Aufgaben

  • Ensures establishment of efficient and functioning relationship with IT support domain’s vendors and service providers
  • Analyses and identifies root causes of IT problems
  • Performs necessary approval tasks assigned by the official corporate approval authorization matrix
  • Analyses the requests and incidents active on the help desk system for escalation to IT System Engineers’ , IT Network Engineers’ or System Support Engineers' attention. Evaluates and submits the help desk records on the system for appropriate IT unit or personnel
  • Delivers end user devices provided by the company for users
  • Manages the maintenance and troubleshooting activities of printers
  • Provides general end user support via phone or on-premise/hands-on support
  • Software and Hardware Upgrade
  • Controlling and Auditing access to resources
  • Installing, Configuring and Delivering Client Computers, Printers, Scanners and other IT equipment to the end-users
  • Provides Level 1 and Level 2 support on cases reported through CRM System, e-mail, telephone or on-site visit