(Junior) IT Customer Support Agent

Be the first point of contact for our users, troubleshoot issues, and ensure smooth IT operations across the company. Gain hands-on experience in a dynamic aviation environment while growing your career in IT support.

Fakten

Unternehmen

Lufthansa Group Business Services Sp. z o.o.

 
Standort

Krakow

Berufsfeld
IT, Customer service
Einstiegslevel
Direct entry

Arbeitszeit
Full time

Weitere Informationen auf lufthansagroup.careers

Jetzt bewerben (Onlinebewerbung)

Aufgaben

  • Provide first-level IT support for internal users (HR, Procurement, Finance, Authorizations, Infrastructure)
  • Working with SAP system and access administration (creating, modifying, and revoking authorizations)
  • Handling technical queries via phone, e-mail, and ticketing tools
  • Troubleshooting system/application issues and forwarding more complex cases to relevant teams
  • Supporting users with system functionalities and service requests
  • Maintaining and updating process documentation
  • Building positive and professional relationships with users

*Perform all other duties assigned or delegated by supervisors