The Data Science Lab supports the end-to-end development, testing and deployment of data science prototypes, enables upskilling of colleagues, and offers a wide range of capabilities to drive the transformation of the Lufthansa Group into a data-centric and innovative company.

We connect data, we connect people – to systematically enable data-driven decision making and innovative ideas

Lab Capabilities

Technologies

Artificial Intelligence & Machine Learning

Wide-ranging portfolio of re-usable use cases with AI & ML technologies, including computer vision, audio analytics and natural language processing. Our multidisciplinary approach combines expertise in different machine learning and new AI approaches to enhance automation, uncover hidden patterns, and deliver insights that drive informed decision-making.

Data Science Prototyping

Create preliminary, experimental data analyses and models in a fast and agile way in order to explore potential insights and solutions before developing a fully-fledged data science project. The Lufthansa Group Data Accelerator Program aims at exactly that.

Best Practices & Guidelines working with Data and Generative AI

Providing guidelines and implementation support for, e.g., Green Coding, Efficient Coding and Cloud implementation as well as best practices, rules and guidelines for Generative AI (like ChatGPT).

Methods

    Data Science Literacy

    Foster data awareness and literacy, build a group-wide data community, raising excitement around data-related topics and provide Data Science Training sessions for colleagues at every level through structured programs and collaboration with universities.

    Data Science Ideation

    Guide business units with respect to leverage the potential of data usage to facilitate their daily business and decision making. Identify potential data-based solutions to solve challenges and enhance existing processes through a project design process or 90-minute ideation speed rounds.

    Data Science Literacy

    Foster data awareness and literacy, build a group-wide data community, raising excitement around data-related topics and provide Data Science Training sessions for colleagues at every level through structured programs and collaboration with universities.

    Cross functional expertise

    Wide range of expert knowledge in various Lufthansa Group fields through data science project collaboration and delivery of high-quality data science solutions with maximum impact and transparency.


    Use cases

    • Operations Sustainability: Water Uplift
    • Customer Insights: Customer Segmentation & Net Promoter Score
    • Lufthansa Technik: Task Scope Identification for Aircraft Manuals
    • Crew Topics: Absense / Reserve Predictions; Training Allocations
    • Ops-Suite: Ongoing involvement in use cases and deployment. More info
    • Network Planning: Market Share Predictions