24/7 Operations Specialist

As a 24/7 Operations Specialist at Lufthansa Industry Solutions (LHIND), you ensure the continuous availability and stability of critical customer systems and digital services. Working in a shift-based environment, you act as the first line of defense for monitoring, incident handling, and operational excellence. 

Facts

Company

Lufthansa Industry Solutions Sh.p.k.

 
Location

Tirana

Activity
IT
Entry level
Direct entry

Work Time
Full time

Further information lufthansagroup.careers

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Tasks

  • Monitor applications, infrastructure, and services in real time using enterprise monitoring tools.
  • Detect, analyze, and resolve incidents (L1/L2), or escalate to expert teams when required.
  • Ensure SLA compliance and high system availability for LHIND customers.
  • Execute operational tasks (job monitoring, health checks, batch processing).
  • Document incidents, maintain runbooks, and provide structured shift handovers.
  • Support change and deployment activities in coordination with DevOps teams.
  • Contribute to continuous improvement, automation, and root cause analysis (RCA).