Genesys Cloud Administrator (m/f/diverse)

Are you intrigued by business operations, optimization of operation enhancements and have a strong understanding of both technical and business aspects? Do you enjoy working with a global team and across different countries? 

Facts

Company

Global Telesales (Pty) Ltd.

 
Location

Cape Town

Activity
IT, Planning / Organization
Entry level
Direct entry

Work Time
Vollzeit

Further information lufthansagroup.careers

Apply now (online)

Tasks

The Genesys Cloud Business Administrator will serve as a critical bridge between IT administration and business operations, optimizing the use of Genesys Cloud to enhance their operations.

  • Maintain and update business rules to align with LIT operations.
  • Manage roles, permissions, quality configurations, and automation within Genesys Cloud.
  • Identify and implement configuration changes to optimize operations.
  • Establish a change management framework to structure and prioritize changes.
  • Document and communicate changes to stakeholders, such as Site Operations Managers, support functions and Customer Service Consultants
  • Participate in the Genesys Cloud User Group and industry events.
  • Advocate for LIT's requirements with the Genesys Cloud team.
  • Manage change requests and new setups promptly.
  • Stay updated on global customer service best practices.
  • Manage projects related to customer service improvements.
  • Collaborate with IT to align business needs with IT architecture and support processes.