IT Junior Expert – WalkMe / Digital Adoption (m/f/diverse)

Ensure stable digital adoption solutions through structured configuration and high-quality documentation!

The IT Junior Expert will support the operational implementation and maintenance of WalkMe solutions, with strong focus on documentation, process standardization and configuration quality.

Sounds interesting? Do not wait, apply!

Facts

Company

Lufthansa Group Business Services Sp. z o.o.

 
Location

Krakow

Activity
IT
Entry level
Direct entry

Work Time
Full time

Further information lufthansagroup.careers

Apply now (online)

Tasks

  • Configure and maintain WalkMe content (Smart Walk-Thrus, Launchers, SmartTips, ShoutOuts, Surveys) based on defined requirements
  • Prepare and maintain Standard Operating Procedures (SOPs) for WalkMe configuration, deployment and maintenance activities
  • Support QA and UAT testing activities
  • Document technical setup, selector logic and dependencies in target systems
  • Maintain version control and structured change logs
  • Ensure alignment with naming conventions, governance and deployment standards
  • Prepare structured handover documentation for operational support
  • Support monitoring activities and prepare basic usage reports
  • Contribute to process standardization and continuous documentation improvement
  • Create detailed configuration documentation for new WalkMe assets
  • Update SOPs after system changes or releases
  • Maintain knowledge base entries related to WalkMe configuration
  • Support deployment to sandbox/test/production environments according to defined process
  • Provide L1 support and escalate complex technical topics

*Perform all other duties assigned or delegated by supervisors