IT Product Manager (SAP Success Factors Learning Management) (m/f/diverse)

As an IT Product Manager in HR IT, you will take ownership of HR IT applications within our WebSolutions team, ensuring their stability, performance, and continuous improvement. You will act as a key interface between business, IT teams in Germany, and external service providers, combining functional HR knowledge with strong technical expertise.

Facts

Company

Lufthansa Group Business Services Sp. z o.o.

 
Location

Krakow

Activity
IT
Entry level
Direct entry

Work Time
Full time

Further information lufthansagroup.careers

Apply now (online)

Tasks

  • Manage HR IT applications within SAP (incl. SAP SuccessFactors)
  • Ensure stable and reliable operation of HR applications for LGBS and Lufthansa Group worldwide
  • Coordinate smooth releases, updates, upgrades, and testing activities
  • Customize applications according to business and technical requirements
  • Build custom and scheduled reports based on business needs
  • Handle permissions and access management for assigned HR applications
  • Act as the primary contact for IT-related topics for HR process owners and operations
  • Take ownership of all issues related to assigned HR applications
  • Coordinate Help Desk activities and handle tickets as 3rd level support
  • Monitor interfaces and automated processes to ensure integrity, performance and stability
  • Manage escalations and ensure timely resolution of major incidents
  • Manage external IT service providers and ensure SLA compliance
  • Coordinate internal and external stakeholders across business, IT, and operations
  • Translate business requirements into technical solutions together with IT teams and providers

*Perform all other duties assigned or delegated by supervisors