Offer

In this role, you will be at the forefront of ensuring that our colleagues across the company have the tools, systems, and assistance they need to perform at their best. By providing hands-on technical support, proactively solving issues, and contributing to continuous improvements, you will play a key part in shaping a seamless digital workplace experience.

Ensures establishment of efficient and functioning relationship with IT support domain’s vendors and service providers
Analyses and identifies root causes of IT problems
Performs necessary approval tasks assigned by the official corporate approval authorization matrix

Analyses the requests and incidents active on the help desk system for escalation to IT System Engineers’ , IT Network Engineers’ or System Support Engineers' attention. Evaluates and submits the help desk records on the system for appropriate IT unit or personnel
Delivers end user devices provided by the company for users
Manages the maintenance and troubleshooting activities of printers
Provides general end user support via phone or on-premise/hands-on support
Software and Hardware Upgrade
Controlling and Auditing access to resources
Installing, Configuring and Delivering Client Computers, Printers, Scanners and other IT equipment to the end-users
Provides Level 1 and Level 2 support on cases reported through CRM System, e-mail, telephone or on-site visit