(Junior) IT Customer Support Agent with German

Develop your career at Lufthansa Group Business Services and help us provide top-quality IT support for our business partners. We are a key part of the Lufthansa Group, serving internal and external clients across various areas. Our teams are located worldwide, bringing together over 50 nationalities and speaking 30 languages.

Join us and shape the future of the Lufthansa Group together!

Facts

Company

Lufthansa Group Business Services Sp. z o.o.

 
Location

Krakow

Activity
IT
Entry level
Direct entry

Work Time
Full time

Further information lufthansagroup.careers

Apply now (online)

Tasks

We are looking for a new team member for IT Customer Support, responsible for first-level support in applications across different business areas such as HR, Procurement, Infrastructure, Finance, and Authorizations.

  • Supporting internal users in IT applications and systems (SAP)
  • Responding to technical inquiries and resolving issues through various channels (phone, email, ticketing system)
  • Granting system access and handling service requests
  • Guiding users through system functionalities and escalating tickets when needed
  • Ensuring accuracy and timely completion of support requests
  • Building positive relationships with the team and users
  • Collaborating with Product Managers to better understand the technical aspects of applications
  • Creating and updating process documentation
  • Actively contributing to the development of a strong IT support team within the Lufthansa Group
  • Diagnosing and resolving data, application, and ticket-mapping issues

*Perform all other duties assigned or delegated by supervisors