(Junior) IT Customer Support Agent with German (m/f/diverse)

Join the Lufthansa Group Business Services IT team and support internal HR-related applications used across the Lufthansa Group. We are looking for a person who enjoys helping others, works accurately with sensitive data, and would like to develop within IT support and HR systems environment. 

Facts

Company

Lufthansa Group Business Services Sp. z o.o.

 
Location

Krakow

Activity
IT
Entry level
Direct entry

Work Time
Full time

Further information lufthansagroup.careers

Apply now (online)

Tasks

In this role, you will support internal users in applications such as White ID and HR Archive, mainly in access management and resolving user access-related issues. Previous experience in HR processes or HR operations will be a strong advantage.

  • Provide first-level IT support for internal users of HR applications
  • Support users in resolving access-related and basic technical issues
  • Handle user access requests and authorization management
  • Work with HR-related sensitive data in line with security and compliance standards
  • Register, monitor and resolve requests in the ticketing system
  • Escalate more complex issues to dedicated IT teams when required
  • Maintain process documentation and knowledge base
  • Cooperate closely with HR and other internal departments
  • Build positive relationships with internal customers and ensure high quality support

*Perform all other duties assigned or delegated by supervisors