Offer

Join us as a Product Delivery Manager for Lido Flight 4D, where you’ll strengthen long‑term customer partnerships through expert guidance, proactive support and reliable delivery. Drive technical excellence, fulfill key commitments, and create real value for our aviation customers.

Company Lufthansa Systems Poland Sp. z o.o.
Location Gdansk	Activity IT
Entry level Direct entry	Work Time Full time

Ensure smooth operations and service delivery for assigned customers
Lead technical communication: presentations, on-site meetings, conference calls, online sessions
Manage and coordinate customer inquiries, complaints, and escalations

Analyze & document user requirements; support customers in preparing change requests
Develop concepts and solutions for change and service requests, including effort estimates and, when needed, price negotiations
Coordinate implementation, documentation, release planning, and occasionally perform deployments
Plan and oversee customer installations and quality assurance
Cooperate closely with product management, software development, application operations and account management
Provide product and technical support during sales activities
Identify & drive process improvements
Support incident, problem, and change management
Maintain operational documentation and ensure service level monitoring/reporting
Participate in cross-organizational customer teams and implementation projects for new services