ServiceNow Support/Administration

Tasks

• Design & Development: Configure and customize ServiceNow applications, including workflows, UI policies, business rules, and integrations.
• Administration: Manage ServiceNow platform upgrades, patches, and performance tuning.
• Process Implementation: Implement ITSM processes such as Incident, Problem, Change, and Request Management.
• Integration: Develop and maintain integrations between ServiceNow and other enterprise systems using REST/SOAP APIs.
• Support & Troubleshooting: Provide technical support for ServiceNow-related issues and ensure platform stability.
• Documentation: Create and maintain technical documentation for configurations and customizations.