IT Team Lead

Are you someone that enjoys the complexities of technical engineering? 

Then you will thrive in our dynamic environment.

If you are keen to be part of the elevating TEAM, then read on:

Facts

Company

Global Telesales (Pty) Ltd.

 
Location

Cape Town

Activity
IT, Project Management
Entry level
Direct entry

Work Time
Vollzeit

Further information lufthansagroup.careers

Apply now (online)

Tasks

Your responsibilities includes managing the day-to-day IT operation 24/7, ensuring Client SLA’s are met with regards services and delivery and ensuring that the IT Helpdesk provides excellent customer service in supporting the business.

  • Plan and implement moves, adds, changes and deletions to support the IT infrastructure in Cape Town.
  • Administers and maintains the company’s IT infrastructure and manages all telephone changes.
  • Responsible and maintains information’s of purchases for the assets registry.
  • Implements network security at levels set by corporate standards.
  • Works with the IT team to implement and support internal IT systems and proactively address IT change requests from stakeholders.
  • Manages troubleshooting, system backups, archiving, disaster recovery and provides expert support when necessary while identifying and motivating opportunities for improvements.
  • Manage IT suppliers and SLA
  • Identifies opportunities for improvement and makes constructive suggestions for change.