IT Team Lead

Managing the day to day IT operation 24/7, ensuring Client SLA’s are met with regards services and delivery and ensuring that the IT Helpdesk provides excellent customer service in supporting the business.

Facts

Company

Global Telesales (Pty) Ltd.

 
Location

Cape Town

Activity
IT, Project Management
Entry level
Direct entry

Work Time
Vollzeit

Tasks

Keeping the fault/request queue below the set maximum target and be a role model and set an example for Lufthansa InTouch’s desired standards of conduct, leadership, integrity and professionalism at all times.

Plan and implement moves, adds, changes and deletions to support the IT infrastructure in Cape Town

Responsible and maintains information’s of purchases for the assets registry

Implements network security at levels set by corporate standards

  • Manage IT suppliers and SLA
  • Any other duties consistent with the position of IT Team Leader
  • Identifies opportunities for improvement and makes constructive suggestions for change