Offer

As IT Technical Support you will be the main IT technical person responsible for supporting all IT systems across the business unit. This will include maintaining internal Servers, PC, Printers and WAN/ LAN networks inclusive of web applications (Innovation) and coordinating with Group IT based in Germany.

Sounds interesting? We are looking forward to your application!

Company Lufthansa Technik Landing Gear Services UK
Location London	Activity IT
Entry level Direct entry	Work Time Vollzeit

Your main tasks include, among others:

2nd line technical desktop support for all onsite users, including management of the Servers and Routers
1st line Technical support for home users
Act as a liaison between multiple departments/group IT, making sure this is done from start to finish

Involved in multiple IT projects and will be working directly with head of IT
Responsible in supporting the team in raising IT tickets inclusive of self-management of your own tickets
Involved in IT change control process of release management and platform testing
Carry out and coordinate testing for any IT changes alongside regular testing (Including IT project work)
Able to create documentation for end user/included technical guides. (This will also include giving training)
Research new technologies to suit our needs and requirements for the business, future tech ready
Working with wider group companies in applying IT best practice, internal training will be given
Responsible for IT security, patch management cycles for our entire IT setup (Working alongside Group IT)