UX & Copy Writer (m/f/d)

You are a digital pioneer? Ask yourself, “What would I do differently if I could change it?” Let’s turn your ideas into reality. Join a dynamic team of digital enthusiasts and professionals and be part of the creative and vibrant team spirit. Become part of the Lufthansa Group Digital Hangar in Frankfurt.

Facts

Company

Lufthansa Group Digital Hangar GmbH

 
Location

Frankfurt

Activity
IT
Entry level
Direkteinstieg

Work Time
Vollzeit oder Teilzeit

Further information lufthansagroup.careers

Apply now (online)

Tasks

As a UX writer, I craft clear and engaging language that guides users through our digital channels. Working closely with designers, developers, and product managers, I ensure every word enhances clarity, usability, and brand voice, aiming to delight and empower users at every interaction.  

  • Designing information and communication flows for customer oriented digital products, including conversational dialogues 
  • Stand in for user centred methodologies, UX writing standard and guidelines as well as user research in an agile working environment. 
  • Create and maintain content assets with high standards towards user guidance, readability, findability, conciseness and in accordance to WCAG standards  
  • Manage content planning, production, and orchestration of customer information on digital services, including editing and copy writing for external customer communication channels 
  • Elaborate communication plans and allocate communication measures with a cross-channel view in customer communication touchpoints of the LHG and execute distribution to channel owners